Hospital Introduction & Medical Care Guide

The table below provides a brief overview & medical guide of the hospital, which may be outdated. For more detailed and latest information, please visit the hospital's official website or Wechat Official Account.

Shulan (Hangzhou) Hospital树兰(杭州)医院
Flowchart Guide

The hospital hasn't released a specific medical guide for International Patients through its official channels. For reference, check the latest articles and general medical guidelines in the right sidebar or below guides compiled by us.

Medical Care GuideInternational Medical Services Guide
1. Service Overview
International Medical Center: As a "Hangzhou International Hospital," Shulan (Hangzhou) Hospital has an international medical service system, providing international standard medical services for foreign patients.
Insurance Support: Provides international medical insurance services, supporting direct settlement with multiple international insurance companies.
Service Content: Covers general practice outpatient, specialist outpatient (hepatobiliary and pancreatic surgery, infectious diseases, nephrology, oncology, etc.), health checkups, inpatient services, remote consultations, organ transplantation assessment, etc. Provides nationally leading diagnosis and treatment in organ transplantation, critical infection, hepatobiliary and pancreatic tumors, and comprehensive kidney disease treatment.
Core Advantages: As the first large private hospital in China certified by JCI 6th Edition, with unique advantages in organ transplantation (liver/kidney/heart/lung), artificial liver support, critical infection rescue, and remote peritoneal dialysis.

2. Appointment Methods
International Patient Direct Contact (Recommended)
24-Hour Health Hotline: 400-103-9999
Outpatient Hall: (+86)-0571-56757070
Customer Service Center: (+86)-0571-56757008
Email: Contact through hospital official website
Online Public Platforms
WeChat Official Account: "Shulan Hangzhou Hospital," "Hangzhou Shulan Hospital"
Alipay Homepage (Medical Health - Registration)
Zheli Ban APP
Hospital Official Website: www.shulanhz.com.cn
Mini Program: Shulan Hospital (Internet Hospital)
Phone Appointment: 12580 (Zhejiang Mobile), 114 (Zhejiang Telecom)
On-site Appointment: Outpatient hall customer service center, self-service machines, inter-visit appointment

3. Required Documents
Passport or other valid identification documents.
Previous medical records (Chinese-English translation recommended).
International insurance card (if applicable, please confirm coverage before visit).

4. Fees and Insurance
Fees: International medical services charge according to special needs standards.
Insurance: Supports direct settlement with multiple international insurance companies, please confirm coverage before visit.
Payment Methods: Cash, bank card, mobile payment.

5. Visit Tips and Campus Information
Address: No. 848 Dongxin Road (main campus), No. 836, Gongshu District, Hangzhou.
Outpatient Hours: Morning 8:00-12:00, Afternoon 13:30-17:00 (except special experts and evening clinic hours).
Emergency Services: 24-hour emergency, phone (+86)-0571-56757047.
Fever Clinic: 24-hour service.
Appointment Confirmation: After successful appointment, please visit on time, if special circumstances prevent timely visit, please cancel appointment one working day in advance.
Language Support: Hospital provides Chinese-English bilingual services, it is recommended to bring your own translator or carry detailed medical records for complex cases.
Special Notes:
- This service applies to non-emergency appointments. For medical emergencies, please call 120 or go to emergency.
- First-time visitors please fill out the "First Visit Patient Information Registration Form."
- WeChat Official Account expert outpatient opens three-week appointment slots, other platforms open one-week appointment slots.
Transportation: Metro Line 5 Dongxinyuan Station accessible, nearby Dongxin Road intersection bus stop.
Articles of the Hospital
General Medical Guide
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