Hospital Introduction & Medical Care Guide

The table below provides a brief overview & medical guide of the hospital, which may be outdated. For more detailed and latest information, please visit the hospital's official website or Wechat Official Account.

United Family Hangzhou Clinic杭州和睦家医院
Flowchart Guide

The hospital hasn't released a specific medical guide for International Patients through its official channels. For reference, check the latest articles and general medical guidelines in the right sidebar or below guides compiled by us.

Medical Care GuideInternational Medical Services Guide
1. Service Overview
United Family Hangzhou Clinic: Located on L2 of Hangzhou MixC, providing international standard medical services for expatriates in Hangzhou and their families.
Insurance Support: Has established direct settlement agreements with over 40 insurance companies globally (such as Bupa, Cigna, Aetna, Allianz, MSH CHINA, Ping An, etc.), supporting insurance direct payment.
Service Content: Covers general practice outpatient, obstetrics and gynecology, pediatrics, dentistry, dermatology, psychological counseling, health checkups, vaccination, etc. Provides 24-hour emergency hotline support.
Core Advantages: As a member of the United Family Healthcare network, can enjoy referral green channels and inpatient services at United Family hospitals in Beijing, Shanghai, and Guangzhou.

2. Appointment Methods
International Patient Direct Contact (Recommended)
24-Hour Service Center: 4008-919191 (Chinese-English bilingual service)
Appointment Email: 4008919191@ufh.com.cn
Hong Kong 24-Hour Hotline: +852 5801 1515
Online Appointment
WeChat Mini Program: Search "United Family Healthcare"
Official Website: www.ufh.com.cn
On-site Appointment: Bring passport to clinic front desk for registration

3. Required Documents
Passport or other valid identification documents.
Previous medical records (Chinese-English translation recommended).
International insurance card (if applicable, please confirm coverage before visit).

4. Fees and Insurance
Fees: United Family charges according to international private hospital standards, outpatient registration fees approximately 800-1500 yuan, specific fees vary according to service items.
Insurance Direct Payment: Please confirm whether insurance card is on the direct settlement list before visit. Present insurance card at front desk, after visit front desk settles with insurance company. Some items (such as baby checkups, vaccines, glasses, special materials, etc.) may not support direct payment.
Payment Methods: Cash, bank card, mobile payment.

5. Visit Tips and Location Information
Address: Shop S288, L2, Hangzhou MixC, No. 701 Fuchun Road, Shangcheng District, Hangzhou (Block B of China Resources Building, L2).
Transportation: Metro Line 4 Jiangjin Road Station accessible to MixC.
Language Support: Provides Chinese-English bilingual services, some doctors can speak Japanese, Korean, French, German, Spanish, and other languages.
Emergency Support: Clinic provides 24-hour emergency hotline (4008-919191), emergency situations can be coordinated for referral to Shanghai or Beijing United Family Hospital, or local public hospital emergency.
Referral Services: If hospitalization or complex surgery is needed, can be referred through United Family network to Beijing, Shanghai, or Guangzhou United Family Hospital, enjoying green channels.
Special Notes: United Family Hangzhou is an outpatient clinic, temporarily not providing hospitalization and major surgery services, but can provide related appointment and referral coordination.
Articles of the Hospital
General Medical Guide
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