The table below provides a brief overview & medical guide of the hospital, which may be outdated. For more detailed and latest information, please visit the hospital's official website or Wechat Official Account.
| Flowchart Guide | The hospital hasn't released a specific medical guide for International Patients through its official channels. For reference, check the latest articles and general medical guidelines in the right sidebar or below guides compiled by us. |
| Medical Care Guide | International Medical Services Guide 1. Service Overview International Health Center (IHC): Established in 2009, it is the earliest established international health center in Zhejiang Province, providing international standard medical services to foreign patients from 168 countries and regions, with cumulative service to approximately 50,000 foreign patients. Insurance Support: Has reached direct payment cooperation with 28 globally renowned international insurance institutions (such as Bupa, Cigna, Aetna, China Merchants Cigna, Medilink, etc.), one of the domestic public hospitals with the most international insurance company contracts. Designated cooperative hospital of International SOS. Service Content: Provides general practice outpatient, specialist outpatient (including ENT, gynecology, dentistry, ophthalmology), health checkups, inpatient services (seamless connection with international wards), Chinese-English international travel nucleic acid reports, Korean tuberculosis visa certificates, etc. Core Advantages: Domestically leading and internationally advanced in minimally invasive surgery, reproductive medicine, complex coronary disease, corneal transplantation, and respiratory intervention. 2. Appointment Methods International Patient Direct Contact (Recommended) Phone: (+86)-0571-86006118 (book at least 2 days in advance, weekdays 8:00-16:30) Email: ISC@srrsh.com Online Public Platforms WeChat Official Account: "Sir Run Run Shaw Hospital" (supports appointment registration, report inquiry) Alipay Life Account: Sir Run Run Shaw Hospital Zheli Ban APP Third-Party Insurance Appointment Medilink Customer Service Hotline: 400-880-8820 3. Required Documents Passport, visa, or other valid identification documents. Previous medical records (Chinese-English translation recommended). International insurance card (if applicable, please confirm coverage before visit). 4. Fees and Insurance Fees: International Health Center charges according to special needs standards. Insurance Direct Payment: Present insurance card at front desk and fill out claim form, after visit doctor signs for confirmation, front desk settles. Some insurances with outpatient deductibles do not support direct payment. Payment Methods: Cash, bank card, mobile payment. 5. Visit Tips and Campus Information Campus Distribution: Qingchun Campus (Headquarters): International Health Center located on 5th floor of Building 5, most core specialties located here, No. 3 Qingchun East Road, Shangcheng District, Hangzhou. Direct access via Metro Line 2. Qiantang Campus (Xiasha): International Health Center located on 5th floor of Inpatient Building, No. 368 Xiasha Road, Qiantang District, Hangzhou. Shuangling Campus: No. 102 Shuangling Road, Shangcheng District, Hangzhou. Appointment Confirmation: Please confirm specific visit campus when booking, both campuses provide international medical services. Language Support: International Health Center provides Chinese-English bilingual services, hospital international cooperation office can coordinate small language teams. It is recommended to bring your own translator or carry detailed medical records for complex cases. Special Notes: Except for ophthalmology and dentistry, other departments do not accept pediatric patients under 14 years old. No infectious disease diagnosis and treatment services. Extended Hours Services: Provides evening and weekend outpatient appointment services. |
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